Frequently Asked Questions
Q: When can I expect my order to be shipped?
All orders in by 1PM EST will go out the same day if the product is in stock (you will be emailed if product is out of stock). Cold therapy units and Next Day shipping will take priority.
Q:Can I use my HSA/ FSA card?
All of our products here should qualify for most FSA/HSA purchase criteria. Plan criteria may vary by insurance and benefits provider, so check with your plan to confirm.
Q: Do You offer free shipping?
Yes, on all orders over $60 dollars. Cold therapy systems are sent out via UPS Ground service. Pads and lighter items are shipped via USPS.
Q: Do you offer Saturday Delivery?
Yes please call between 9AM- 4PM EST.
Q: Do You accept Medicare?
SurgicalColdTherapy.com does not have a Medicare supplier number. Therefore, Medicare will not pay for any medical supplies you purchase from this site and you will be financially responsible for full payment. You can visit medicare.gov for more information on coverage.
Q: Do the cold therapy pads come with straps?
All of the cold therapy pads come with straps, except the Don Joy large and small rectangular pads as well as the Breg Large rectangular pads and the Breg TMJ pad.
Q: What is the voltage on a Don Joy Clear 3 plug?
8.5V on the OEM plug
Q: What is the voltage on a Don Joy Classic 3?
12V on the OEM plug
Q: What comes in the box with a cold therapy system?
Chosen machine, power supply, Hosing, Instruction manual, and cold therapy pad ( If selected from drop down menu)
Q: What size shoulder pad should I purchase for the Aircast, Breg Kodiak, Breg Cube?
The general rule is if you have a 42 inches or bigger chest male or female go with the XL shoulder pad.
Q: What size shoulder pad should I purchase for the Don Joy Clear 3 and Classic 3?
The general rule is if you have a 42 inches or bigger chest male or female go with the regular shoulder pad.
Q: How do I measure for the Aircast knee pads?
You measure from the middle of your knee cap up 6 inches to your thigh. Take the circumference of thigh at that spot and use our sizing chart.
Q. What is the difference between a Aircast Gravity unit and IC Cryo Unit?
The gravity unit does not have any power while the IC unit is powered off 110 wall power and pumps the water automatically.